9.1. Ordered products are delivered by transportation company TNT.

9.2. Products are delivered at the address indicated by the Customer when placing order. Any parcel send back to CS PRODUCTION because of an incorrect or incomplete delivery address will be shipped again to the Customer with extra fees. The Customer can choose a billing address different from the delivery address when placing order.

9.3. The delivery of the products means the physical transfer of the products from CS PRODUCTION to the Customer. Such delivery may only occur following the payment confirmation from the bank of the Customer. CS PRODUCTION is offloaded from the delivery, which is entrusted by an independent transportation company. Delivery is considered as done as soon as the ordered products are handed over the transportation company. In these conditions, the Customers has no remedy against CS PRODUCTION in case of no delivery of the transported goods.

9.4. If the Customer is absent the day of the delivery, i) for French Customers, the delivery man shall leave a delivery note in the mailbox which will allow him to remove his parcel within TEN (10) days after the delivery, at the place and during the period indicated, ii) for European Union Customers, a second delivery attempt will be attempted. In case of no delivery, the Customer shall contact CS PRODUCTION by email at the address customerservice@clairesmati.com in order to organize the delivery.

9.5. If at the time of delivery, the original packaging is damaged, torn, opened, the Customer shall check the condition of the items. If they are damaged, the Customer must imperatively refuse the parcel and write a reservation down on the delivery slip.

9.6. The Customer shall indicate on the delivery slip in the form of handwritten reserves accompanied with its signature any anomaly regarding the delivery (damage, missing product in comparison to the delivery slip, broken products…).

9.7. This verification is considered as done as soon as the Customer, or a person he authorized, has signed the delivery slip.

9.8. The Customer shall confirm his reserves to the transportation company in a certified letter with return receipt requested within two business days after the delivery of the items, and send a copy of this mail by email at the address customerservice@clairesmati.com or by simple letter to CS PRODUCTION at the address indicated in the legal notices of the website.

9.9. If the products need to be returned to CS PRODUCTION, they must form the subject of a prior request to the seller within fourteen (14) days after delivery. Any claim made after this deadline will not be accepted. Products will only be accepted in their original condition (packaging, accessories, note…). In order to facilitate the return, a return label will be provided in each parcel. The Customer shall use the return label to return his products.

9.10. The procedure to be followed is described in article 12 hereinafter.